I recently purchased the DJ controller Pioneer DDJ-FLX10 from Tech for Music, and I must say the customer service provided by Ryan and the team was absolutely outstanding. After encountering a fault with my original unit, Ryan handled the situation with incredible professionalism and efficiency, ensuring a swift and smooth replacement.
From the moment I reached out, Ryan's prompt communication, helpful advice, and genuine kindness made the experience stress-free and reassuring. I’ve tested the replacement unit, and I’m thrilled to share that everything is working perfectly.
Tech for Music clearly prioritises their customers, and Ryan's dedication to exceptional service is truly commendable. I also greatly appreciate his thoughtful follow-up and warm message. It's rare to find a company that goes above and beyond in such a way, and I couldn’t be happier with the support I received.
Tech for Music truly goes above and beyond to deliver exceptional customer service. I am grateful for their help and highly recommend them to anyone in need of quality products and reliable support.
Thank you, Ryan and the team—keep up the fantastic work!
Response from the owner:Hi Tony, thank you so much for leaving us such a fantastic and positive review.
Sorry that you were unfortunate to receive a faulty unit in the first place.
However, we are so pleased that you enjoyed your experience and dealing with the team to get this resolved for you.
We hope to see you again some point soon. Thank you once again for your business, it is greatly appreciated! 🙂
Best wishes,
techformusic team
Get Connected!