Repairs
We are only undertaking warranty repairs and minor simple repairs such as speaker driver replacements etc.
Items for assessment and repair are subject to an inspection charge of £55.00 + VAT, which will be waived from any repair charge.
Labour is charged at £45.00 + VAT per hour, with the majority of repairs being carried out between one and two hours.
We will advise an estimated turnaround and cost before any work is undertaken.
Our initial charge is non-refundable and covers our engineers time spent looking at and assessing your repair.
- Initial engineer diagnosis & first hour labour £55.00 + VAT
- Per hour thereafter £45.00 + VAT
- Quick fix (cable, leads, problem solve) per hr £15.00 + VAT
- Digital Controller setup & problem solve per hr £25.00 + VAT
WARRANTY REPAIRS
Before contacting us for a returns number, please check the following items on your product to ensure it is not a simple fix:
- Fuses: Check if any fuses have blown and replace them if necessary.
- Cables: Make sure all cables are securely connected.
- Lamps: If your product uses lamps, check if they are working properly and replace them if necessary.
- Connectors: Make sure all connectors are clean and free of debris.
- Blocked filters and nozzles: Clean any blocked filters or nozzles.
- Menu and dipswitch settings: Make sure the menu and dipswitch settings are correct.
If you have checked all of these items and your product is still not working, please contact us for a returns number or fill in a returns form below.
Original packaging is preferred for returns. If unavailable, use suitable protective packaging, not just bubble wrap. Overpacking is not recommended. We are not responsible for damage due to insufficient packaging. Transit damage repair parts are not covered under warranty. A repackaging fee may be applied if necessary.
Utmost care must be exercised when returning units containing fluids. ALL fluids must be drained completely before shipping. Failure to remove fluids will result in product damage, rendering repair, replacement, or credit impossible. A Carriage Charge may be imposed for the return of non-compliant items. Furthermore, a Collection Charge will be levied for items collected by us that are found to contain fluids.
Please note that certain items are not covered under our supplier’s warranty, including blown lamps, fuses, triacs, blocked fogger nozzles, and incorrectly adjusted user-controlled settings such as dipswitches, menu settings, and amplifier parallel/bridge switches. If a returned item only requires a replacement lamp, fuse, triac, nozzle unblocking, or adjustment to user-adjusted controls to function properly, a repair charge will be applicable. In the event that a returned item is found to be faultless, a “no fault found” charge will be imposed, and you may be responsible for the return shipping costs.
Warranty periods vary depending on the manufacturer and product, Warranty commences from the date of receipt from techformusic. Should a product malfunction within the initial 28 days, you may be eligible for a replacement, provided you can return the faulty unit to our store. If the item was shipped to you, we will require the faulty unit back for assessment before dispatching a replacement. In the absence of replacement stock, your warranty item will undergo Priority Repair and Return. For items that fail after 28 days from delivery, but within the applicable warranty period, your product will be repaired and returned to you. If techformusic decides to replace the product instead of repairing it, the warranty period remains intact from the original purchase date. You are responsible for the transportation costs to techformusic, while we will cover the return shipping costs.
To submit a repair request, please fill in the form below.
Please note all repairs not collected after 30 days of completion will be sold to recoup parts and labour costs.